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The BrightKey Difference

BrightKey is a different breed of outsourced services and support company, distinguished by our approach, our structure, our philosophy, and our skill sets. We are known for our smart thinking and our friendly, flexible service. All efforts focus on putting you at the top of your market, benchmarking and improving on results, and providing a launch pad for new ideas, new directions, and new business initiatives. We welcome the opportunity to challenge our own assumptions, push the envelope, and explore new opportunities.

  • Our “We’ll Handle It for You” Attitude: Built from client need and requests, BrightKey exemplifies the can-do approach, always willing to roll up our sleeves and get the job done. With a quarter century of experience, we bring industry best practices to the mix. We don’t just get the job done, we get it done right.

  • Our Partnership Approach: Every staff member at BrightKey holds a common commitment to build true client partnerships with each client. Whether providing services at our facilities or on-site as part of the client team, we work hard to understand business needs and offer solutions focused on complete client success.

  • Driven by Excellent Customer Service: Most of BrightKey’s services involve direct contact with our clients’ most valuable business assets—their members, customers, or employees. We take an active approach to handling customer service issues and we see every transaction as an important touch point and an opportunity to deliver valuable analysis and feedback to our clients.

  • Sharing Best Practices Feedback: With more than 140 active clients, BrightKey can spot trends and advise clients as to what’s working in all areas from association management to mailroom security.

  • Broad Industry Experience: BrightKey’s experience cuts across all industries, through association and publishing clients, as well as a direct understanding of the industries that our clients serve.

  • Full-Circle Membership Support: BrightKey offers total membership support services from research and strategic marketing through membership fulfillment and call center services. Whether we provide clients with a single service or a complete turnkey solution, we deliver each service with a complete understanding of the way it fits in with and impacts all the other membership and customer support functions.
  • For more than a decade, BrightKey has provided unparalleled service...

    "For more than a decade, BrightKey has provided unparalleled service and has been a reliable, valuable partner for Practising Law Institute. BrightKey helps PLI cut costs, manage inventory more efficiently, and implement new innovative technologies, including on-site, on-demand printing."

    James Gaskin
    Director: Content, Publishing Technology, Production
    Practising Law Institute (PLI)
  • I'm very pleased...

    "I’m very pleased with the service that BrightKey provides here at Office Depot. The smooth and productive transition to BrightKey was impressive. But I can’t say enough about BrightKey’s staff, to the degree of quality service they provide to our 2000+ Office Depot associates here on campus as well as around the globe."

    Dusty Driller
    Sr. Facilities Manager
    Office Depot
  • Brightkey has definitely made our lives easier...

    "BrightKey has definitely made our lives easier here at CMAA with their proven fulfillment processes. Our Professional Construction Management study kit has grown steadily in popularity and BrightKey has been instrumental in successfully filling those orders. With streamlined systems and increased reliability, BrightKey has improved service and works as a true extension of our internal customer service team."

    Amanda Rogers
    Finance & Administration
  • I find the BrightKey staff to be some of the hardest workers...

    "I find the BrightKey staff to be some of the hardest workers on our team. What sets them apart is their client focus and their high customer service standards. They continuously seek feedback, and I know I can turn to them to take on any task or challenge."

    Jeff Hoerster
    President & COO
  • After the first day of our telemarketing campaign...

    "After the first day of our telemarketing campaign, I can’t begin to tell you how excited I am to hear how many renewals BrightKey processed! We got a better response in one day than we were achieving with our previous vendor in an entire month. I am very impressed with the retention call program already and am looking forward to GREAT SUCCESS! Thank you for your team’s hard work!"

    Heather Butler
    Membership Manager
    NACE International
  • In today’s competitive world, great customer service is must...

    “In today’s competitive world, great customer service is must. That starts with great people! With all of the technology changes we face, equally important is having a flexible operation that can adjust to whatever service needs to be provided! That’s why we use BrightKey. Superior customer service, great people, can do spirit!”

    Reginald Henry
    Chief Information Officer
  • Outsourcing our call center to BrightKey has been one of the best decisions...

    "Outsourcing our call center to BrightKey has been one of the best decisions we have made as an organization. Although we are complex, BrightKey has taken the time to understand us and has made every effort to ensure a smooth transition. The BrightKey staff is extremely knowledgeable about the relevant issues facing our association and a complete delight to work with. We view them as an extension of staff and have been very satisfied with their services. Most importantly, our members agree."

    Wendel Stewart
    Senior Director Finance & IT
    National Court Reporters Association (NCRA)
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