BrightKey is a different breed of outsourced services and support company, distinguished by our approach, our structure, our philosophy, and our skill sets. We are known for our smart thinking and our friendly, flexible service. All efforts focus on putting you at the top of your market, benchmarking and improving on results, and providing a launch pad for new ideas, new directions, and new business initiatives. We welcome the opportunity to challenge our own assumptions, push the envelope, and explore new opportunities.
- Our “We’ll Handle It for You” Attitude: Built from client need and requests, BrightKey exemplifies the can-do approach, always willing to roll up our sleeves and get the job done. With a quarter century of experience, we bring industry best practices to the mix. We don’t just get the job done, we get it done right.
- Our Partnership Approach: Every staff member at BrightKey holds a common commitment to build true client partnerships with each client. Whether providing services at our facilities or on-site as part of the client team, we work hard to understand business needs and offer solutions focused on complete client success.
- Driven by Excellent Customer Service: Most of BrightKey’s services involve direct contact with our clients’ most valuable business assets—their members, customers, or employees. We take an active approach to handling customer service issues and we see every transaction as an important touch point and an opportunity to deliver valuable analysis and feedback to our clients.
- Sharing Best Practices Feedback: With more than 140 active clients, BrightKey can spot trends and advise clients as to what’s working in all areas from association management to mailroom security.
- Broad Industry Experience: BrightKey’s experience cuts across all industries, through association and publishing clients, as well as a direct understanding of the industries that our clients serve.
- Full-Circle Membership Support: BrightKey offers total membership support services from research and strategic marketing through membership fulfillment and call center services. Whether we provide clients with a single service or a complete turnkey solution, we deliver each service with a complete understanding of the way it fits in with and impacts all the other membership and customer support functions.