Join the BrightKey Team
BrightKey is all about its people. We offer a wide range of positions and the opportunity for cross training and advancement. We invest in customer loyalty training for our employees, which reflects our two-fold loyalty sensibility. First, we look at ways to build loyalty into every interaction we have with our clients. Second, we look at ways to build loyalty into every transaction with our clients’ members and customers. We empower each member of the BrightKey team, from the executives to the warehouse staff, to be on the lookout for innovative ideas, and we make those suggestions to our clients. As a growing company, we are always looking to add new members to the BrightKey family.
BrightKey currently has the following openings:
Customer Service Professional
BrightKey has full time openings for energetic, detail oriented individuals with a friendly, professional attitude. This position is responsible for answering a high volume of telephone calls and assisting customers with orders, memberships, subscriptions, etc., entering orders, processing mail, posting payments, data entry, and processing customer service inquiries in a timely manner. Hours of work are 8:30 am - 5:00 pm, Monday through Friday.
Thorough knowledge of Microsoft Office, including Excel and Word, required. Ideal candidates must be able to type at least 35 wpm, be dependable, organized, possess excellent oral and written communication skills, strong attention to detail, the ability to meet stringent deadlines and the ability to multi-task in a fast paced environment. Prior experience in a similar position is preferred. Background and credit check are required.
Customer Service Manager
It used to be about answering the phones, but customer service has gone way beyond that. The BrightKey Call Center is filled with professionals who handle customer inquiries and order processing by email and web chat, in addition to the more traditional phone, mail, and fax. We’ve now re-named our Call Center to better convey the full range of services we provide. BrightKey’s Customer Care Center—currently expanding to accommodate growth—will take care of our client’s customers in the way they prefer to communicate.
We are currently in need of a Customer Service Manager to join our team. This position will be responsible for an assigned group of clients and staff including; staff development, training, process improvement, profit levels, performance monitoring and evaluation. Primary responsibility for client relations and retention.
- Ability to multi-task across multiple organizations and departments.
- Experience and comfortable with public speaking.
- Experience interacting with and presenting to senior management.
- Ability to occasionally travel overnight for up to a week at a time for client meetings and conferences.
- Engaging approach to face to face client interactions.
- Ability to lead by example by addressing overflow queue calls and resolving escalated situations.
- Experience training and coaching team members to ensure consistently high service levels.
- Experience with managing data collection and presentation.
- HS Diploma or equivalent.
- Positions require experience with MS Word, Excel, and Outlook.
- Candidates must be able to type at least 35 wpm.
Compensation, wages & benefits package includes health, dental, vacation, holidays, and 401K.
Courier/Drivers, Mailroom Clerks and General Support Services
Positions available in the Washington, DC area.
Mail responsibilities include opening, logging, sorting, screening, tracking and distributing incoming mail.
Courier responsibilities include dispatching, delivery and pick up of property.
General support service responsibilities include copying, reproduction and related services, secretarial and some administrative services.
Successful completion of background check is required. Candidates must be dependable, organized, detail oriented, and have the ability meet stringent deadlines and multitask in a fast paced environment. Previous experience required. HS diploma or GED preferred.
Applications must be submitted for consideration and may be obtained from clicking on the link below. Applications may be submitted through the following:
Equal Opportunity Employer