Contact Us: 301.604.3305

Careers

Join the BrightKey Team

BrightKey is all about its people. We offer a wide range of positions and the opportunity for cross training and advancement. We invest in customer loyalty training for our employees, which reflects our two-fold loyalty sensibility. First, we look at ways to build loyalty into every interaction we have with our clients. Second, we look at ways to build loyalty into every transaction with our clients’ members and customers. We empower each member of the BrightKey team, from the executives to the warehouse staff, to be on the lookout for innovative ideas, and we make those suggestions to our clients. As a growing company, we are always looking to add new members to the BrightKey family.

Customer Service Professional:

Job Description
BrightKey has full time openings for energetic, detail oriented individuals with a friendly, professional attitude to fill our Customer Service Professional positions. This position is responsible for assissting customers with orders, memberships, subscriptions, and general questions. Duties will include answering phone calls, coding and entering orders, processing mail, posting payments, data entry, and processing customer service inquiries in a timely manner.

Job Requirements

Thorough knowledge of Microsoft Office, including Word, Excel, and Outlook are required. Ideal candidates must be able to type at least 40 wpm, must be dependable, organized, possess excellent oral and written communication skills, strong attention to detail, the ability to meet stringent deadlines and the ability to multi-task in a fast paced environment. Prior experience in a similar position is required. Background and credit check are required. HS diploma or GED required. Compensation, wages & benefits package includes health, dental, vacation, holidays, and 401K. 

Applications must be submitted for consideration and may be obtained from clicking on the link below. Applications may be submitted through the following:

Equal Opportunity Employer

  • For more than a decade, BrightKey has provided unparalleled service...

    "For more than a decade, BrightKey has provided unparalleled service and has been a reliable, valuable partner for Practising Law Institute. BrightKey helps PLI cut costs, manage inventory more efficiently, and implement new innovative technologies, including on-site, on-demand printing."

    James Gaskin
    Director: Content, Publishing Technology, Production
    Practising Law Institute (PLI)
  • I'm very pleased...

    "I’m very pleased with the service that BrightKey provides here at Office Depot. The smooth and productive transition to BrightKey was impressive. But I can’t say enough about BrightKey’s staff, to the degree of quality service they provide to our 2000+ Office Depot associates here on campus as well as around the globe."

    Dusty Driller
    Sr. Facilities Manager
    Office Depot
  • Brightkey has definitely made our lives easier...

    "BrightKey has definitely made our lives easier here at CMAA with their proven fulfillment processes. Our Professional Construction Management study kit has grown steadily in popularity and BrightKey has been instrumental in successfully filling those orders. With streamlined systems and increased reliability, BrightKey has improved service and works as a true extension of our internal customer service team."

    Amanda Rogers
    Finance & Administration
    CMAA
  • I find the BrightKey staff to be some of the hardest workers...

    "I find the BrightKey staff to be some of the hardest workers on our team. What sets them apart is their client focus and their high customer service standards. They continuously seek feedback, and I know I can turn to them to take on any task or challenge."

    Jeff Hoerster
    President & COO
    AllRegs
  • After the first day of our telemarketing campaign...

    "After the first day of our telemarketing campaign, I can’t begin to tell you how excited I am to hear how many renewals BrightKey processed! We got a better response in one day than we were achieving with our previous vendor in an entire month. I am very impressed with the retention call program already and am looking forward to GREAT SUCCESS! Thank you for your team’s hard work!"

    Heather Butler
    Membership Manager
    NACE International
  • In today’s competitive world, great customer service is must...

    “In today’s competitive world, great customer service is must. That starts with great people! With all of the technology changes we face, equally important is having a flexible operation that can adjust to whatever service needs to be provided! That’s why we use BrightKey. Superior customer service, great people, can do spirit!”

    Reginald Henry
    Chief Information Officer
    ASAE
  • Outsourcing our call center to BrightKey has been one of the best decisions...

    "Outsourcing our call center to BrightKey has been one of the best decisions we have made as an organization. Although we are complex, BrightKey has taken the time to understand us and has made every effort to ensure a smooth transition. The BrightKey staff is extremely knowledgeable about the relevant issues facing our association and a complete delight to work with. We view them as an extension of staff and have been very satisfied with their services. Most importantly, our members agree."

    Wendel Stewart
    Senior Director Finance & IT
    National Court Reporters Association (NCRA)
    
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