Contact Us: 301.604.3305

Our Vision, Values, Mission & Goals

Our Vision

To be the leading provider of exceptional service experiences to the customers, members, and employees of mission-driven organizations.

Our Values

We bring value to every service we provide, from warehousing and fulfillment to turnkey member services, from staffing a government agency to strategic marketing.

We work together to provide an enjoyable work environment, where opportunities for our staff flourish as the company grows.

Integrity and accountability are integral to our culture. We own up to our mistakes and persist until we have fixed them. We celebrate our successes and make them repeatable.

BrightKey means reliability. We go the extra mile and take personal satisfaction in exceeding client expectations.

We approach our work with flexibility.

We believe in listening, learning, and sharing our insights and best practices for the benefit of all of our clients.

We keep our eye on the future, understanding industry trends and the importance of investing in long-term relationships with our clients, our employees, and our partners.

Our Mission

BrightKey equips associations, businesses, and government entities with industry-leading services that support publication, subscription, membership, certification, meeting, and strategic marketing programs. On-site staffing solutions encompass administrative support, mailroom management, and mail threat detection and containment. Whether delivering a single service or a complete, turnkey solution, we exceed client expectations with our flexible technology, commitment to customer service, and dedication to meeting business needs.

Our Goals

To succeed at our mission, BrightKey has identified goals in four key areas that contribute to high employee morale and promote the effective delivery of services that extend beyond our clients to the customers they serve.


  • Establish employee and company operational standards that offer clients the highest caliber of service.
  • Implement proactive measures that monitor performance, encourage high work standards, and assure successful task completion.
  • Apply procedures that continuously identify opportunities to reduce processing time, improve service to clients, and increase cost efficiencies.


  • Offer clients leading-edge technology options that will help them cost effectively attain their customer service performance objectives.
  • Instill in our employees a sense of service excellence and cost consciousness that will benefit our clients across all program areas.
  • Understand each client’s business fully so that we can anticipate and support new or changing business requirements.


  • Provide employees with competitive compensation, training, and advancement opportunities that honor their contributions as members of BrightKey.
  • Educate and motivate employees to reflect a positive image in all interactions with clients and their customers.
  • Build dedicated project teams that share in-depth knowledge of the task at hand to assure round-the-clock coverage of client needs.


  • Establish clear goals and expectations with each client at the start of every project.
  • Discuss problems openly with the client and develop a corrective plan of action to reestablish momentum as quickly as possible.
  • Draw from our years of experience to offer consulting assistance to clients across areas of their business where we can provide real value.
  • For more than a decade, BrightKey has provided unparalleled service...

    "For more than a decade, BrightKey has provided unparalleled service and has been a reliable, valuable partner for Practising Law Institute. BrightKey helps PLI cut costs, manage inventory more efficiently, and implement new innovative technologies, including on-site, on-demand printing."

    James Gaskin
    Director: Content, Publishing Technology, Production
    Practising Law Institute (PLI)
  • I'm very pleased...

    "I’m very pleased with the service that BrightKey provides here at Office Depot. The smooth and productive transition to BrightKey was impressive. But I can’t say enough about BrightKey’s staff, to the degree of quality service they provide to our 2000+ Office Depot associates here on campus as well as around the globe."

    Dusty Driller
    Sr. Facilities Manager
    Office Depot
  • Brightkey has definitely made our lives easier...

    "BrightKey has definitely made our lives easier here at CMAA with their proven fulfillment processes. Our Professional Construction Management study kit has grown steadily in popularity and BrightKey has been instrumental in successfully filling those orders. With streamlined systems and increased reliability, BrightKey has improved service and works as a true extension of our internal customer service team."

    Amanda Rogers
    Finance & Administration
  • I find the BrightKey staff to be some of the hardest workers...

    "I find the BrightKey staff to be some of the hardest workers on our team. What sets them apart is their client focus and their high customer service standards. They continuously seek feedback, and I know I can turn to them to take on any task or challenge."

    Jeff Hoerster
    President & COO
  • After the first day of our telemarketing campaign...

    "After the first day of our telemarketing campaign, I can’t begin to tell you how excited I am to hear how many renewals BrightKey processed! We got a better response in one day than we were achieving with our previous vendor in an entire month. I am very impressed with the retention call program already and am looking forward to GREAT SUCCESS! Thank you for your team’s hard work!"

    Heather Butler
    Membership Manager
    NACE International
  • In today’s competitive world, great customer service is must...

    “In today’s competitive world, great customer service is must. That starts with great people! With all of the technology changes we face, equally important is having a flexible operation that can adjust to whatever service needs to be provided! That’s why we use BrightKey. Superior customer service, great people, can do spirit!”

    Reginald Henry
    Chief Information Officer
  • Outsourcing our call center to BrightKey has been one of the best decisions...

    "Outsourcing our call center to BrightKey has been one of the best decisions we have made as an organization. Although we are complex, BrightKey has taken the time to understand us and has made every effort to ensure a smooth transition. The BrightKey staff is extremely knowledgeable about the relevant issues facing our association and a complete delight to work with. We view them as an extension of staff and have been very satisfied with their services. Most importantly, our members agree."

    Wendel Stewart
    Senior Director Finance & IT
    National Court Reporters Association (NCRA)
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