Contact Us: 301.604.3305
Markets Served

Corporations

On-Site and Outsourced Services

BrightKey provides services that extend from the executive suite to the mailroom for large global corporations in publishing, healthcare, financial services, retail, manufacturing, and high tech. Our on-site mailrooms for corporate headquarters and satellite offices provide secure and efficient mail delivery, delivering the administrative support that bring focused efficiency smoothly and allowing corporations to focus on core competencies. We provide long-term warehousing and call center services, as well as project-specific fulfillment.

The BrightKey Call Center team provides order processing services for publishers in a variety of fields, including upselling and cross-selling activities. Our Strategic Marketing Division offers a full range of services from branding and naming, through direct marketing and online solutions. We provide sales force support through updating and building lead databases, lead generation and pre-qualification, and collateral support.

BrightKey is a certified woman-owned business by the Women’s Business Enterprise National Council (WBENC). BrightKey operates under the following NAICS codes:

  • 491110 Postal Service
  • 492210 Local Messenger and Delivery
  • 492110 Courier and Express Delivery
  • 493110 General Warehousing and Storage
  • 493190 Other Warehousing and Storage
  • 541430 Graphic Design
  • 541613 Marketing Consulting
  • 541810 Advertising
  • 541910 Marketing Research Services and Analysis
  • 561110 Office Administrative Services
  • 561210 Facilities Support Services
  • 561421 Telephone Answering Services
  • 561422 Telemarketing Bureaus and other contact centers
  • 561431 Private Mail Centers

Partnership for Corporate Success

Here are some brief success stories, organized by the types of service provided; we are happy to share more information about them, either through a more complete case study or a conversation.

With BrightKey handling customer service and order processing, a leading financial publisher improves service and leverages its growing sales force.
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A leading mortgage industry publisher turned to BrightKey to consolidate and improve its customer service function, which had been dispersed across multiple departments. The vice president of sales, who had previously worked with BrightKey, knew that he could also count on his fully dedicated BrightKey team to support sales by processing orders and fielding calls from new prospects. The BrightKey team now supports a sales force that has more than doubled, with the addition of new divisions and significant increases in the products offered. Over the past three years, call volumes have increased 40% and orders processed more than 120%.

Honoring the 25th anniversary of a major health sciences corporation with a worldwide marketing campaign from theme to website.
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When one of the world’s largest clinical research organizations wanted a brand for its yearlong 25th Anniversary celebration, it turned to BrightKey for a theme, logo, and an animated timeline and corporate history for its website. Working across multiple departments in this global giant, from corporate communications and marketing to the executive suite, the Strategic Marketing team got inter-departmental buy-in and successfully developed the celebration theme and logo. We then worked on the premium items and announcement vehicles that were distributed worldwide, even designing a military coin minted in honor of the anniversary year. Supporting materials included a range of employee gifts, screensavers, banners, and signage.

  • For more than a decade, BrightKey has provided unparalleled service...

    "For more than a decade, BrightKey has provided unparalleled service and has been a reliable, valuable partner for Practising Law Institute. BrightKey helps PLI cut costs, manage inventory more efficiently, and implement new innovative technologies, including on-site, on-demand printing."

    James Gaskin
    Director: Content, Publishing Technology, Production
    Practising Law Institute (PLI)
  • I'm very pleased...

    "I’m very pleased with the service that BrightKey provides here at Office Depot. The smooth and productive transition to BrightKey was impressive. But I can’t say enough about BrightKey’s staff, to the degree of quality service they provide to our 2000+ Office Depot associates here on campus as well as around the globe."

    Dusty Driller
    Sr. Facilities Manager
    Office Depot
  • Brightkey has definitely made our lives easier...

    "BrightKey has definitely made our lives easier here at CMAA with their proven fulfillment processes. Our Professional Construction Management study kit has grown steadily in popularity and BrightKey has been instrumental in successfully filling those orders. With streamlined systems and increased reliability, BrightKey has improved service and works as a true extension of our internal customer service team."

    Amanda Rogers
    Finance & Administration
    CMAA
  • I find the BrightKey staff to be some of the hardest workers...

    "I find the BrightKey staff to be some of the hardest workers on our team. What sets them apart is their client focus and their high customer service standards. They continuously seek feedback, and I know I can turn to them to take on any task or challenge."

    Jeff Hoerster
    President & COO
    AllRegs
  • After the first day of our telemarketing campaign...

    "After the first day of our telemarketing campaign, I can’t begin to tell you how excited I am to hear how many renewals BrightKey processed! We got a better response in one day than we were achieving with our previous vendor in an entire month. I am very impressed with the retention call program already and am looking forward to GREAT SUCCESS! Thank you for your team’s hard work!"

    Heather Butler
    Membership Manager
    NACE International
  • In today’s competitive world, great customer service is must...

    “In today’s competitive world, great customer service is must. That starts with great people! With all of the technology changes we face, equally important is having a flexible operation that can adjust to whatever service needs to be provided! That’s why we use BrightKey. Superior customer service, great people, can do spirit!”

    Reginald Henry
    Chief Information Officer
    ASAE
  • Outsourcing our call center to BrightKey has been one of the best decisions...

    "Outsourcing our call center to BrightKey has been one of the best decisions we have made as an organization. Although we are complex, BrightKey has taken the time to understand us and has made every effort to ensure a smooth transition. The BrightKey staff is extremely knowledgeable about the relevant issues facing our association and a complete delight to work with. We view them as an extension of staff and have been very satisfied with their services. Most importantly, our members agree."

    Wendel Stewart
    Senior Director Finance & IT
    National Court Reporters Association (NCRA)
    
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