What started as data cleansing for a major environmental organization has since expanded to include data entry, call center services, on-site convention staffing, renewal mailings, email blasts, outbound telemarketing, publication fulfillment, and ebook conversion. The association took a methodical phased-in approach to outsourcing activities previously handled in house. In addition, BrightKey’s IT department provided consulting services to support the conversion from TIMSS 5.0 to Personify. Whenever this association has a new need, they turn to BrightKey to see if an outsourced solution is possible. Thanks to BrightKey, the client has turned the corner on profitability and points to BrightKey’s expertise and streamlined operations, stating “BrightKey accomplishes more with less staff then we required in-house.”