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BrightKey Celebrates 25th Anniversary

by BrightKey | 13 May 2013
ANNAPOLIS JUNCTION, MD. (May 13, 2013) – BrightKey, Inc., today marks its 25th Anniversary.

What started in 1988 as a warehousing and fulfillment company with a 15,000 square foot warehouse has now grown to an outsourced support services company with multiple warehouses of more than 200,000 square feet. With an initial focus on the association marketplace, BrightKey has expanded to serve the nonprofit, government, and corporate sectors, delivering a full range of services from call center and outbound telemarketing to mail processing, on-site mailroom management and staffing, and strategic marketing.

“We’ve grown to meet client needs—we want our clients to turn to us for every type of outsourcing requirement. That’s our We’ll Handle It for You attitude!” said BrightKey Founder and President, Rita Hope Counts. “We roll up our sleeves and get the job done for more than 150 clients, serving as a seamless extension of our clients’ internal teams.”

Contact Krystal Dyer 301-604-3305 kdyer@brightkey.net

About BrightKey

Founded in 1988, BrightKey is a leading outsourced services and support company, providing a full range of services including call center and outbound telemarketing, warehousing and fulfillment, onsite mailroom, mail processing, strategic marketing, and more. Our clients and partners include associations and other nonprofits, government, and corporations. With headquarters in Annapolis Junction, MD, and more than 300 professionals nationwide, BrightKey applies best practices and a commitment to help clients and partners improve back-office efficiencies, provide exemplary customer service, and deliver excellent customer and member experiences. For more information, visit www.brightkey.net. 

  • For more than a decade, BrightKey has provided unparalleled service...

    "For more than a decade, BrightKey has provided unparalleled service and has been a reliable, valuable partner for Practising Law Institute. BrightKey helps PLI cut costs, manage inventory more efficiently, and implement new innovative technologies, including on-site, on-demand printing."

    James Gaskin
    Director: Content, Publishing Technology, Production
    Practising Law Institute (PLI)
  • I'm very pleased...

    "I’m very pleased with the service that BrightKey provides here at Office Depot. The smooth and productive transition to BrightKey was impressive. But I can’t say enough about BrightKey’s staff, to the degree of quality service they provide to our 2000+ Office Depot associates here on campus as well as around the globe."

    Dusty Driller
    Sr. Facilities Manager
    Office Depot
  • Brightkey has definitely made our lives easier...

    "BrightKey has definitely made our lives easier here at CMAA with their proven fulfillment processes. Our Professional Construction Management study kit has grown steadily in popularity and BrightKey has been instrumental in successfully filling those orders. With streamlined systems and increased reliability, BrightKey has improved service and works as a true extension of our internal customer service team."

    Amanda Rogers
    Finance & Administration
    CMAA
  • I find the BrightKey staff to be some of the hardest workers...

    "I find the BrightKey staff to be some of the hardest workers on our team. What sets them apart is their client focus and their high customer service standards. They continuously seek feedback, and I know I can turn to them to take on any task or challenge."

    Jeff Hoerster
    President & COO
    AllRegs
  • After the first day of our telemarketing campaign...

    "After the first day of our telemarketing campaign, I can’t begin to tell you how excited I am to hear how many renewals BrightKey processed! We got a better response in one day than we were achieving with our previous vendor in an entire month. I am very impressed with the retention call program already and am looking forward to GREAT SUCCESS! Thank you for your team’s hard work!"

    Heather Butler
    Membership Manager
    NACE International
  • In today’s competitive world, great customer service is must...

    “In today’s competitive world, great customer service is must. That starts with great people! With all of the technology changes we face, equally important is having a flexible operation that can adjust to whatever service needs to be provided! That’s why we use BrightKey. Superior customer service, great people, can do spirit!”

    Reginald Henry
    Chief Information Officer
    ASAE
  • Outsourcing our call center to BrightKey has been one of the best decisions...

    "Outsourcing our call center to BrightKey has been one of the best decisions we have made as an organization. Although we are complex, BrightKey has taken the time to understand us and has made every effort to ensure a smooth transition. The BrightKey staff is extremely knowledgeable about the relevant issues facing our association and a complete delight to work with. We view them as an extension of staff and have been very satisfied with their services. Most importantly, our members agree."

    Wendel Stewart
    Senior Director Finance & IT
    National Court Reporters Association (NCRA)
    
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