Call Center Excellence Every Day
Customer service lives at the heart of everything we do, from answering the phone to fielding questions, addressing customer concerns, and processing an order. Our customized call center options include the professional and courteous handling of inbound calls, from a friendly hello though accurate, secure data entry and follow-up. These services can be added at any time to an existing engagement and can be scaled for peak processing or ongoing support. We work closely with clients to provide in-depth initial training and ongoing team updates; at the same time, we deliver customized reporting and a valuable feedback loop as to the perspective of the member and customer base.
Leading with Exceptional Service
Our customer service professionals (CSPs) can field complex orders, frequently combining the cross selling of products, memberships, and event registration. Customer service inquiries commonly include assistance with website navigation and password resets, certification requirements for accreditation, Tier 1 help desk support for online learning and electronic document fulfillment, and much more.
Dedicated project teams handle:
- Customer service interaction via phone, fax, email, mail, and online
- Order processing and data entry into our clients’ systems or BrightKey’s own system
- Caging and financial processing
- Accounts receivable and collection services
CSPs take care of live entry while the caller is on the phone; we provide data entry directly into our client’s internal software or BrightKey’s Personify system. Using each client’s outlined procedures, CSPs capture contact information, order requirements, and any marketing statistics applicable to the program.