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Call Center

Call Center Excellence Every Day

Customer service lives at the heart of everything we do, from answering the phone to fielding questions, addressing customer concerns, and processing an order. Our customized call center options include the professional and courteous handling of inbound calls, from a friendly hello though accurate, secure data entry and follow-up. These services can be added at any time to an existing engagement and can be scaled for peak processing or ongoing support. We work closely with clients to provide in-depth initial training and ongoing team updates; at the same time, we deliver customized reporting and a valuable feedback loop as to the perspective of the member and customer base.

Leading with Exceptional Service

Our customer service professionals (CSPs) can field complex orders, frequently combining the cross selling of products, memberships, and event registration. Customer service inquiries commonly include assistance with website navigation and password resets, certification requirements for accreditation, Tier 1 help desk support for online learning and electronic document fulfillment, and much more.

Dedicated project teams handle:

  • Customer service interaction via phone, fax, email, mail, and online
  • Order processing and data entry into our clients’ systems or BrightKey’s own system
  • Caging and financial processing
  • Accounts receivable and collection services

CSPs take care of live entry while the caller is on the phone; we provide data entry directly into our client’s internal software or BrightKey’s Personify system. Using each client’s outlined procedures, CSPs capture contact information, order requirements, and any marketing statistics applicable to the program.

  • For more than a decade, BrightKey has provided unparalleled service...

    "For more than a decade, BrightKey has provided unparalleled service and has been a reliable, valuable partner for Practising Law Institute. BrightKey helps PLI cut costs, manage inventory more efficiently, and implement new innovative technologies, including on-site, on-demand printing."

    James Gaskin
    Director: Content, Publishing Technology, Production
    Practising Law Institute (PLI)
  • I'm very pleased...

    "I’m very pleased with the service that BrightKey provides here at Office Depot. The smooth and productive transition to BrightKey was impressive. But I can’t say enough about BrightKey’s staff, to the degree of quality service they provide to our 2000+ Office Depot associates here on campus as well as around the globe."

    Dusty Driller
    Sr. Facilities Manager
    Office Depot
  • Brightkey has definitely made our lives easier...

    "BrightKey has definitely made our lives easier here at CMAA with their proven fulfillment processes. Our Professional Construction Management study kit has grown steadily in popularity and BrightKey has been instrumental in successfully filling those orders. With streamlined systems and increased reliability, BrightKey has improved service and works as a true extension of our internal customer service team."

    Amanda Rogers
    Finance & Administration
  • I find the BrightKey staff to be some of the hardest workers...

    "I find the BrightKey staff to be some of the hardest workers on our team. What sets them apart is their client focus and their high customer service standards. They continuously seek feedback, and I know I can turn to them to take on any task or challenge."

    Jeff Hoerster
    President & COO
  • After the first day of our telemarketing campaign...

    "After the first day of our telemarketing campaign, I can’t begin to tell you how excited I am to hear how many renewals BrightKey processed! We got a better response in one day than we were achieving with our previous vendor in an entire month. I am very impressed with the retention call program already and am looking forward to GREAT SUCCESS! Thank you for your team’s hard work!"

    Heather Butler
    Membership Manager
    NACE International
  • In today’s competitive world, great customer service is must...

    “In today’s competitive world, great customer service is must. That starts with great people! With all of the technology changes we face, equally important is having a flexible operation that can adjust to whatever service needs to be provided! That’s why we use BrightKey. Superior customer service, great people, can do spirit!”

    Reginald Henry
    Chief Information Officer
  • Outsourcing our call center to BrightKey has been one of the best decisions...

    "Outsourcing our call center to BrightKey has been one of the best decisions we have made as an organization. Although we are complex, BrightKey has taken the time to understand us and has made every effort to ensure a smooth transition. The BrightKey staff is extremely knowledgeable about the relevant issues facing our association and a complete delight to work with. We view them as an extension of staff and have been very satisfied with their services. Most importantly, our members agree."

    Wendel Stewart
    Senior Director Finance & IT
    National Court Reporters Association (NCRA)
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