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Services

Information Technology

Solid Infrastructure Support through IT

BrightKey’s Information Technology Department uses a variety of systems and software to develop the best solutions for each client’s needs. Our IT team creates customized systems for all client programs and manages the integration and movement of data between systems, with solutions ranging from our Warehouse Logistics Systems for inventory and order fulfillment tracking, to full turnkey systems that manage publications, merchandise, subscriptions, membership, fundraising, and meeting registration.

BrightKey’s approach to IT offers flexibility and scalability.

Our technology capabilities lead the industry in managing full-service projects for our clients. Whether we access your system or employ our in-house business management system, BrightKey offers powerful, customized technology expertise for all of your needs. Each system keeps in mind the client’s unique specifications for order processing, data maintenance, reporting, and future goals.

In addition to offering our own Personify system and working with a variety of client proprietary systems, BrightKey has deep experience with ASI iMIS, Avectra™ netFORUM, Aptify®, Microsoft Dynamics CRM, and more.

BrightKey can work directly in your in-house business management system.

Your dedicated BrightKey call center or telemarketing team can access your software via a secure Internet connection and enter data directly into your system. You benefit from faster project start-ups, streamlined data entry and processing, and real-time reporting.

For clients that require a software system, BrightKey utilizes Personify.

BrightKey will program a Personify system based on your specific requirements. The Personify solution will capture all the information you need for each record, while allowing for accurate and efficient order entry processing. You can request modules for publications, subscriptions, membership, meeting registration, fundraising, and telemarketing programs. Our programmers will develop a seamless e-business site to interact with your BrightKey database for real-time inventory statistics and order processing.

BrightKey’s Warehouse Logistics System provides seamless data entry into your system.

Pick, pack, and ship projects and programs that require data entry into the client’s system use BrightKey’s Warehouse Logistics System (WLS) for inventory maintenance and order fulfillment. Built in Microsoft .NET, the WLS has automatic updates by the manifest system for shipment confirmation, including quantity shipped, date shipped, and tracking number. This information can be transferred for integration with an organization’s in-house system.

Personalization systems provide effective member and customer communication

For programs requiring complex personalization of renewals, cards, letters, certificates, and other materials, BrightKey develops automated systems to take best advantage of your customer and member data.

BrightKey understands that accurate reporting is essential to your organization.

Our business development team develops reports according to your specific requirements. You get visibility into the data you need to support effective program management and oversight, as well as informed decision-making. BrightKey allows you to choose any combination of reporting formats, including hard copy, PDFs, or online access.

  • For more than a decade, BrightKey has provided unparalleled service...

    "For more than a decade, BrightKey has provided unparalleled service and has been a reliable, valuable partner for Practising Law Institute. BrightKey helps PLI cut costs, manage inventory more efficiently, and implement new innovative technologies, including on-site, on-demand printing."

    James Gaskin
    Director: Content, Publishing Technology, Production
    Practising Law Institute (PLI)
  • I'm very pleased...

    "I’m very pleased with the service that BrightKey provides here at Office Depot. The smooth and productive transition to BrightKey was impressive. But I can’t say enough about BrightKey’s staff, to the degree of quality service they provide to our 2000+ Office Depot associates here on campus as well as around the globe."

    Dusty Driller
    Sr. Facilities Manager
    Office Depot
  • Brightkey has definitely made our lives easier...

    "BrightKey has definitely made our lives easier here at CMAA with their proven fulfillment processes. Our Professional Construction Management study kit has grown steadily in popularity and BrightKey has been instrumental in successfully filling those orders. With streamlined systems and increased reliability, BrightKey has improved service and works as a true extension of our internal customer service team."

    Amanda Rogers
    Finance & Administration
    CMAA
  • I find the BrightKey staff to be some of the hardest workers...

    "I find the BrightKey staff to be some of the hardest workers on our team. What sets them apart is their client focus and their high customer service standards. They continuously seek feedback, and I know I can turn to them to take on any task or challenge."

    Jeff Hoerster
    President & COO
    AllRegs
  • After the first day of our telemarketing campaign...

    "After the first day of our telemarketing campaign, I can’t begin to tell you how excited I am to hear how many renewals BrightKey processed! We got a better response in one day than we were achieving with our previous vendor in an entire month. I am very impressed with the retention call program already and am looking forward to GREAT SUCCESS! Thank you for your team’s hard work!"

    Heather Butler
    Membership Manager
    NACE International
  • In today’s competitive world, great customer service is must...

    “In today’s competitive world, great customer service is must. That starts with great people! With all of the technology changes we face, equally important is having a flexible operation that can adjust to whatever service needs to be provided! That’s why we use BrightKey. Superior customer service, great people, can do spirit!”

    Reginald Henry
    Chief Information Officer
    ASAE
  • Outsourcing our call center to BrightKey has been one of the best decisions...

    "Outsourcing our call center to BrightKey has been one of the best decisions we have made as an organization. Although we are complex, BrightKey has taken the time to understand us and has made every effort to ensure a smooth transition. The BrightKey staff is extremely knowledgeable about the relevant issues facing our association and a complete delight to work with. We view them as an extension of staff and have been very satisfied with their services. Most importantly, our members agree."

    Wendel Stewart
    Senior Director Finance & IT
    National Court Reporters Association (NCRA)
    
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