Membership Services
When membership is the foundation of your organization, BrightKey can provide the tools to help you retain your existing members and reach your membership goals consistently year after year. BrightKey’s dedicated customer service professionals handle all membership renewals, new member registrations, and general inquiries as a seamless extension of your in-house team. Our seasoned staff has experience with membership segmenting, allowing you to uniquely target and market to specific members based on their communication preferences, level of education or experience, and professional stature for the generation of both dues and non-dues revenue.
BrightKey’s customized membership processing services include the following:
- New member and renewal processing
- Membership campaign tracking
- Unlimited demographic data collection and reporting
- Donation and volunteer hour tracking
- Non-dues revenue reporting
- Kit collation and fulfillment services
- New member kits
- Renewal kits
- Prospect kits
- Personalization services
- Membership cards
- Renewal notices
- Letters
- Certificates
- Telemarketing and broadcast email/fax services
- Lapsed membership
- Renewals
- Surveys
- Welcome calls
BrightKey will provide data processing directly into your membership system or design a customized system for your program.
BrightKey has experience with iMIS, TIMSSTM, Protech, and EBMS. Our in-house membership system (TIMSS) accommodates membership growth, with additional fields built in at start-up to allow you the flexibility of expanding your data mining functions as your membership base evolves.
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