About Us
Why We're Different
Living Our Values
ROLL UP YOUR SLEEVES
Get the job done. Pitch in and do your part, and no part is too small. We’re a team.
FOCUS ON THE POSITIVE
Say yes. Yes, I hear you. Yes, I understand. Yes, let me see what I can do about that.
GIVE A HOOT
Own the task, step in, and be accountable for your actions. That’s the way we find solutions together.
SHOW THE LOVE
Appreciate the people around you and the opportunities they present. Celebrate diversity.
KEEP IT HONEST
Be true to your word, to yourself, to your clients, to your work family.
DO YOUR BEST
That’s all anyone can expect . . . to be your best with who you are today, and what you know today.
MAKE A DIFFERENCE
Welcome every day as a chance to make an impact in the world around you. Because you can.
Leadership Team
—Chief Executives—
Rita Hope Counts
President & CEO
Diane Kelly
Chief Administration Officer
Don Dilks
Chief Strategic Officer
John Mattingly
Chief Financial Officer
Dana Robison
Chief Operations Officer
Steve Cheatham
Chief Information Officer
—VPs & Directors—
Darlene Fitzgerald
Vice President
Finance & Accounting
Diane Bouchard
Vice President
Operations
Glen McDonald
Vice President
Strategic Partnerships
Tony Warner
Vice President
Human Resources
Zachry Bradshaw
Vice President
Business Development
Josie Glass
Director
Strategic Outreach & Data Solutions
Sabrina Jones
Director
Quality Assurance
Heather Buckner
Director
Finance & Accounting
Thomas Andrulonis
Director
Advanced Systems
Sandi Newman
Director
Systems & Programming
Shelley Sutphin
Director
Business Solutions
Krystal L. Johnson
Director
Business Solutions
De-Anna McGeady
Contract Director
Our Commitment to Diversity & Inclusion
BrightKey’s commitment to an environment that supports equal employment opportunity and non-discrimination for all persons, regardless of race, color, religion, sex, age, perceived or actual sexual orientation, gender identity or gender expression, marital status, national origin, disability, and veteran status. To this end, we strive to maintain an inclusive environment for employees and clients and their customers, who identify as lesbian, gay, bisexual, transgender, or queer (LGBTQ), regardless of whether or not they choose to share this information with others. We continually strengthen our ability to recruit, hire, develop, promote, and retain talent and remove barriers to equal opportunity. BrightKey provides resources and opportunities to strengthen and advance diversity, equity, inclusion, and accessibility within our workforce. We believe in the unconditional treatment of others with dignity and respect.
BrightKey Diversity & Inclusion Council
Community Support
A good corporate citizen…
From taking a stand against domestic violence to saving the elephants, BrightKey cares!
Nationwide Reach
BrightKey’s “we’ll handle it for you” approach means that we not only take on the outsourced services you require but also will deliver those services wherever you need us.
We work with clients nationwide — either from one of our offices, warehouses, or mail screening centers. Or onsite at their locations.
Coast to coast — we’ve got you covered!
Certifications
BrightKey’s certifications and approvals demonstrate our commitment to excellence in operations, data security, and business practices. Through PCI compliance and SOC I and II audits, we assure the information and data privacy of your customers and partners.
We proudly operate as a woman-owned business, having a longstanding relationship with the Women’s Business Executive National Conference (WBENC).
Business practices that instill confidence!
